HOW TO CHANGE YOUR PRODUCT:
You can change your product during 30 days after buying it in our website.
Showroom: Florida 1075 (You must present the purchase confirmation email)
If you cannot go to the Store and want to change your purchase, contact via WhatsApp at the following number to coordinate the change by email: +54 9 11 5956-9205. It is necessary for the exchange that the product is unused and in perfect condition. Otherwise, Frenkel's reserves the right to change.
. The garment must be in perfect condition and with the corresponding packaging.
. Returns are not accepted on garments that have already been worn or on sale.
Important:
Frenkel's will not assume the cost of shipping arising from an exchange, it is the responsibility of the buyer. Frenkel's will only be responsible for the cost of shipping an exchange in the case of a product that has arrived faulty or in poor condition. The prices to be considered will be those in force at the time of purchase, not the change.
RETURNS:
In the event that a product arrives faulty or in poor condition, we will proceed to refund the purchase money, as long as the claim is made within 10 days after the purchase is made.
If you experience a fault within 45 days of purchase, please contact us by email, DM on Instagram, or WhatsApp so we can evaluate the fault and determine if a refund or exchange of the product is appropriate. After 45 days, no changes or refunds will be made.
